COVID-19 Statement for Customers and Partners

last update on: 2022-12-07

important update:

On Wednesday, Nov 7th, the Chinese government unveiled a broad easing of its strict “zero Covid” policy, which had been in place since the start of the pandemic. The new policy will allow fully vaccinated people to travel domestically without quarantine, and will also allow fully vaccinated foreigners to enter China without quarantine.

For our clients:

As the eases of the strict “zero Covid” policy, we are pleased to announce that China’s lockdown restrictions have been lifted. In light of the relaxation of quarantine policies, our company is now sincerely welcoming you to visits to our factory in China. We are equipped with state-of-the-art facilities and highly efficient production processes, capable of meeting all of your needs.

During your visit, you will be guided by one of our experienced representatives who will introduce you to our production process and showcase our products. You will also have the opportunity to visit our R&D department and learn about our latest technologies.

if you are interested in visiting our factory, please contact us to book your reservation and we will help to arrange your trip. Thank you for your continued trust in Xirui. We look forward to welcoming you and hope to continue working together in the future.

Our company updates:

And, we will participate in more international trade shows and exhibitions in the future, and we look forward to sharing our latest products and services with customers from around the world. We’ll be up-to-date on the latest exhibit information and expect to see you at the show!

As the global response to COVID-19 continues to evolve, the health and safety of our employees, partners, and customers remain a top priority for the Xirui Group. Like everyone else, Xirui is adapting to the COVID-19 pandemic and its impact to help ensure the health and well-being of our company. Our team is monitoring the situation closely and is in constant discussion to ensure we are doing the best we can for our employees, customers, and partners.

We are grateful for your support during this challenging time, and we are committed to providing the high-quality products and services that you have come to expect from us. We will continue to monitor the latest situation closely and take all necessary precautions to protect the health and safety of our stakeholders.

If you are interested in visiting our factory, please contact us to arrange your trip. Thank you for your continued trust in Xirui. We look forward to welcoming you and hope to continue working together in the future.

Our Company And Current Situations

Thanks to China government’s effective epidemic prevention and control, Our facilities are 100 percent operational COVID-19 within our overall business continuity plan to ensure we can maintain this service level, while ensuring the health and safety of all that interact with our facilities.

At this time, Xirui’s operations and production are still running normally and all of our employees are stay in safety.

To ensure that we continue to respond to this situation in the most effective way possible, Xirui is taking the following steps.

How Employees Are Being Protected

Before entering the office area, we ask each employee to perform a self-examination.

1. Whether they are experiencing flu-like symptoms or fever.
2. Whether the negative test result time is within the specified period.
3. Whether vaccination is completed.
4. whether having close contact with COVID-19 patients recently
5. Whether passing through the risk area.

Employees at risk of infection are temporarily prohibited from entering the Xirui facility until all risks have been eliminated.

If Xirui is notified that any individual who has visited our facilities has tested positive for COVID-19, we will promptly notify customers, contractors and employees who may be affected by a positive test. During this communication, Xirui will provide as much relevant information as possible, including the time of the individual’s last visit, the specific area the individual visited, the level of risk assessment for individuals who may have visited the same area, and the mitigation measures we are taking.

In addition, Xirui will continue to conduct frequent cleaning of individual workstations and public area. A disinfection routine has been added to the regular cleaning to provide a clean and safe environment for staff and visitors. Xirui encourages employees to continue to practice elevated personal hygiene, including frequent hand washing and wearing masks in public.

For employees in the control area, the company actively cooperates with the local epidemic prevention policy and implements work from home measures to minimize the impact of the epidemic on work.

The Impact Of Our Production Capacity

Inevitably, changes in personnel and policies affected our production, but we responded flexibly to any unexpected problems by taking all feasible measures.

In order to make up for the lack of labor in the control area, the company called for help under the premise of ensuring the health of the employees and respecting their wishes, and we received a positive response from our employees. We would like to thank all the employees who have made efforts for the company. The employees in the control area also returned to their posts immediately after finishing control and eliminating risks.

At the same time, due to the increasing business volume, the company is expanding the production and service team in order to serve our customers better. From the beginning to the end, the company has maintained timely contact with our customers, responding to their problems and proposing various countermeasures to solve problems and overcome difficulties together with them.

And we are grateful and thanks to the understanding and cooperation of all our customers, Xirui promise to continue to improve ourselves to provide you with better service.

How Customer And Clients Will Be Affected

Although the epidemic had no impact on online communication, it did affect many customers who wanted to visit the factories on site.

The company attaches great importance to the customer’s visit to the factory, and we have enough confidence to show the actual production of the factory in front of everyone. In addition to the arrangement of accommodation and food, the accompanying staff also need to pay attention to do a good job of epidemic prevention for the visitors. The whole visit process should be safe, comfortable and real.

Due to the epidemic situation and policy changes in different countries, some customers who have already scheduled to visit the factory had to cancel the trip temporarily. If you want to learn more about our factories, you can follow our social media accounts. Inside, we will share videos and knowledge about the factories.

Frequently Asked Questions

1.Who should I contact if I have questions or require additional information?

If you have any further questions in relation to the above, please contact us. We’ll always be here for you.

2. In the most extreme case, does the Xirui Group have the ability to run and manage cooperation operations remotely with no human resources on campus?

Our business continuity planning includes running our sites with minimal personnel, and we are prepared if we need to implement this plan through remote operations.

3. In any case, will Xirui remove security personnel or restrict access to the data center?

Xirui does not expect this to happen as a long-term response, and we would only temporarily shut down if forced to do so by the authorities. If this happens, we have plans in place to ensure continuity of service.

4. How can I apply to visit your factory?

Contact us for reservation. We need to confirm the visiting time and prepare for your arrival.

The Statement Update History

As the situation is still evolve and unclear, we will continue update this page, you could follow us to get the latest news.

• 2022-04-09: Update the latest situation of our company and the epidemic prevention and control measures.
• 2022-12-08: Update the latest government COVID policy and the company’s response.

Additional resources

• Get more answer in Our FAQ page
• Follow us on social media to get latest updates